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Bill Campbell is a seasoned IT professional with extensive experience in data center operations and customer service engineering. Currently serving as the Lead Data Center Infrastructure Technician at Iron Mountain since February 2016, Bill specializes in physical support and remote hand services for clients, alongside managing structured cabling infrastructure projects. Previously, Bill held roles such as IT NOC Team Lead and IT Operations Manager at Iron Mountain, overseeing network monitoring and troubleshooting within a global environment. Earlier experience includes working as a Customer Service Engineer at NCR Corporation and Diebold, focusing on the installation and repair of ATM and POS equipment. Bill holds multiple certificates in networking, programming, and telecommunications from the School of Computer Technology.