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Danielle Shingieti, PMP has extensive experience in various roles within the IT industry, serving in positions such as Chief Executive Officer, Quality & Compliance Manager, IT Program Manager, ITSM/Service Desk SME, Service Desk Manager, Knowledge Manager, Quality Assurance Manager, Team Lead, and Information Technology Specialist. With a Bachelor of Science in Information Technology from George Mason University and currently pursuing an Executive MBA at Howard University School of Business, Danielle has showcased strong leadership, process improvement, and customer service skills throughout their career.