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Guerra Alberto is a Senior Customer Service Manager at Irish Life Health, with extensive experience in managing customer care departments, overseeing outsourced partners, and driving strategic initiatives. Previously, Guerra served as a Customer Relationship Manager, focusing on developing strong relationships and improving complaint handling processes. Prior experience includes leadership roles at Allianz Partners and Doctors of the World - Portugal, where Guerra demonstrated expertise in team management, financial planning, and program implementation. Education includes a Higher National Diploma in Insurance Management from University College Dublin and a Bachelor's degree in Nursing Science from Escola Superior de Enfermagem de Calouste Gulbenkian de Lisboa, complemented by various management and coaching certifications.