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Raquel Alfonso is an accomplished professional with extensive experience in business analysis, analytics, and operational leadership. Currently serving as the Associate Director for Business Analysis & Analytics at IQVIA, Raquel leads a start-up team focused on delivering analytics and automation services for Global Financial Shared Services. Prior experience includes roles as a Senior Business Systems Analyst at MAPFRE, where responsibilities encompassed digital business performance monitoring, budgeting, and investor relations. Raquel also has a strong background in operations management from MAPFRE ASISTENCIA, successfully standardizing KPIs and implementing business continuity plans across multiple regions. Educational qualifications include an Executive Program in Big Data & Business Analytics from EOI Business School and a degree in Economics and Law from the University of Navarra.