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William Martin Adams is an accomplished professional with over 20 years of experience in the Business Process Outsourcing (BPO) industry, currently serving as Vice President of Digital and Emerging Technologies at iQor since May 2012. William has a proven track record of optimizing customer support operations for major clients in the Retail, Financial, and Telecom sectors. Prior to this role, William was an Intern Tax Accountant at Cerner Corporation from October 2006 to February 2007, where responsibilities included preparing annual reports and tax documentation. William holds a Bachelor of Science in Business Administration with a focus on Accounting from Rockhurst University, complemented by further education at Villanova University.