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Roselle Lao is a highly experienced professional in the BPO industry with a background in operations management, client relations, and team leadership. With over 14 years of experience in various roles at companies such as iQor, STARTEK Philippines, Transcom, TeleTech, and NCO, Roselle has demonstrated a strong track record of success in recruitment, employee performance management, service delivery, and client interaction. Roselle holds a Bachelor of Science in Public Administration and has also completed post-graduate studies in New Enterprise Planning.