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Susan Jacobs has a diverse work experience spanning over several decades. Susan began their career in 1990 as a Senior Account Executive at Bayard Advertising. In 1998, they founded Jacobs Bagels, Inc., where they served as President until 2014. From 2009 to 2015, they also served as President at Sue's Dressing, Inc. Susan then worked as a Sales Account Manager at Patterson Dental from 2015 to 2016. In 2016, they joined IQ Dental Supply as a Sales Account Manager. Currently, they are working as a Center Manager at Huntington Learning Center since January 2022.

Susan Jacobs attended Buffalo State University from 1982 to 1986. During that time, they pursued a Bachelor of Arts degree in Broadcast Journalism.