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Tim Edden is an experienced technical support and customer experience manager with a diverse background in technology and management roles. Currently serving as the Technical Support Manager at IPVideo Corporation since December 2022, Tim previously held the same title at IntelliShift, where management of a team of Tier 1 and Tier 2 engineers for an enterprise SaaS fleet management platform was a key responsibility. Prior roles include Senior Director of Customer Experience at ThinkEco Inc., where Tim scaled a contact center support team, and Director of Customer Experience at Barnes & Noble, emphasizing collaborative software development. Earlier experience as a Sr. Software Test Engineer and QA Analyst at Computer Associates contributed to a strong foundation in quality assurance and project leadership. Tim Edden holds a Bachelor of Science in Computer Information Systems from Manhattan University and an MBA in Management Information Systems from Dowling College.