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Jennifer Triola is an accomplished Customer Service Manager currently serving at iPostal1 since September 2023, where expertise in fostering a quality culture and achieving sales outcomes is evident. Prior experience includes a significant role as Customer Care Luxury Manager at YOOX NET-A-PORTER GROUP from February 2019 to October 2023, focusing on customer satisfaction and retention. Earlier, as Customer Care Supervisor at THE NET-A-PORTER GROUP from April 2014 to January 2016, Jennifer provided leadership to sales and customer care teams, managing productivity and resolving escalated issues. Jennifer's extensive experience in customer service began at Tiffany & Co., where roles included Assistant Sales Manager for Personal Shopping and for Diamond and Statement Jewelry from March 1995 to March 2014.