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Heather Dawla has a long history of work experience, beginning in 2003 with freelance PC and Network Support. In 2007, they worked as a Technology Trainer at Teleperformance, USA, where they trained employees in Premier Care for Verizon FiOS FTTP, Fiber Optic Services Troubleshooting and customer care. In 2013, they worked as an Enterprise Network Technician at Broadsmart/North American Telecom, where they provided support and configured network equipment of all makes and models of Edgewater’s, Cisco, Adtran, Mediatrix using TCP/IP and VLAN on customer provided or Broadsmart provided data circuits. In 2015, they began working at IPFone. Your Business Connection. as a Support Team Lead, providing support as needed to their team and other members of IPfone, and also as a Tier 2 Technical Support.

Heather Dawla attended Blue Ridge Community College from 1987 to 1991 and East Henderson High School in Hendersonville, NC.