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Carol Ann McAulay is a seasoned professionally with extensive experience in complaints management and customer service within the financial sector. Currently serving as a Specialist Complaints Manager at Coutts since August 2022 and as a Complaints Consultant for iPensions Group since March 2021, Carol Ann has previously held roles including Complaints Manager at Clydesdale Bank, Compliance & Audit Consultant at British Gas and Lloyds Banking Group, and Platform Administrator at Aegon. Earlier experience includes a role as Premier Customer Service Associate at HSBC, contributing to a robust foundation in customer service and regulatory compliance. Carol Ann's career reflects a strong commitment to effectively resolving customer complaints and ensuring compliance with industry standards.