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Robert Banham has over two decades of experience in the technology and telecommunications sectors, currently serving as Director of Business Applications and Governance at IPC Systems, Inc. since July 2014. Previously held positions include Director of Tools and Training and Service Management Architect focusing on Continual Service Improvement at IPC Systems. Prior to this, Robert was Head of 3rd Line Networks, Security, and Unified 2nd Line Support at Computacenter, and Network Support Manager at STERIA UK LIMITED. Additional roles include Operations Manager for Global Mobile Fraud Detection at Revector, Southern Europe Network Service Repair Unit Manager at Verizon, Pre Sales and Bid Manager at Easynet Group, and Global Network Manager at SITA.