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Colin Flood is an experienced professional in claims management with over two decades in the insurance industry. Currently serving as Claims Operations & Support Manager at IPB Insurance since July 2018, Colin previously held the position of Senior Claims Manager at Liberty Mutual Insurance from October 2014 to June 2018 and Express Claims Manager at AIG from September 2013 to September 2014. Colin's extensive career at Aviva plc spanned from March 1990 to June 2013, where roles included Claims Manager and Customer Feedback Manager, focusing on claims business transformation, compliance, and customer satisfaction. Colin holds a Diploma in Business Management from the Irish Management Institute and a Certificate in Insurance Practice from the Irish Insurance Institute.