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Viktoria Mak is a Senior Platform Engineer at IP Integration since March 2022, with prior experience as a Service Desk Analyst at Baringa and Netstar, along with a role as an IT Support Technician at Akita. With a comprehensive background in troubleshooting software, network, and hardware issues, Viktoria has expertise in Active Directory management, Office 365 support, and system maintenance. Proficient in using various tools and platforms including PowerShell, Exchange, and Cisco networking devices, Viktoria demonstrates strong problem-solving skills and a commitment to delivering excellent customer service across different IT environments.