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Melissa F. is an experienced Operations Manager with a strong track record in leading business improvement initiatives across multiple companies, including Fly2Work, IONYX, Online Procurement Services, Journey Management System, Digital Forms, and National Telephone & Data. Melissa F. has a consistent history of identifying and addressing process issues, managing teams both onshore and offshore, optimizing training for new sales representatives, and overseeing financial administration and risk management processes. Prior experience includes a series of roles at TOLL NQX Freight Systems, where Melissa F. progressed from entry-level to management positions, and began a career at RACQ as a Road Service Consultant, providing customer support and mentorship to new employees.