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Charlotte Whyatt is an experienced professional in client services and customer experience, currently serving as the Head of Client Services at INX Software since June 2021. Charlotte has previously held roles including WA Business Manager/Principal Consultant at Customer Science and Director at Aston Croft Consulting, focusing on service leadership, customer service improvement, and customer experience programs. Past experience includes key positions at Vocus Communications, Amcom, APM, and GRD Minproc, emphasizing customer experience management and IT infrastructure. Charlotte's career began in IT support roles in the late 1990s, following education at Oxford & Cherwell Valley College.