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Rizana Ashraf has worked in the customer service industry since 2016. Rizana began their career as a Passenger Service Agent at Air Arabia in 2016. In 2019, they moved to Etisalat as a Customer Service Executive. Currently, they are working as a Customer Service Specialist at invygo since 2022.

Rizana Ashraf completed their Bachelor of Business Administration - BBA in Aviation/Airway Management and Operations from Bharathiar University between 2013 and 2016. Rizana has also obtained several certifications from Etisalat and other institutions including the Agent Elite Programme, Change & Conflict management, Positive Mindset Agent-2020, Emotional & Cultural Intelligence, Retail Induction Program, Airside Safety, Passenger & Baggage Handling, Sabre DCS, Aviation Security, Passenger & Baggage Handling, and SITA Dcs.