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Charlene Turgasen has extensive work experience in customer service and verification roles. Charlene began their career in 2002 as a Financial Service Specialist at Nordstrom.com. In 2004, they moved to The General\u00ae as Senior Lead: Credit & Verification Manager. In 2012, they joined Accurate Background as a Senior Verification Researcher. From 2017 to 2021, Charlene worked at MarginPoint Software as a Customer Support Consultant. Charlene is currently employed at InvoiceASAP as V.P. of Customer Success.

Charlene Turgasen holds an Associate of Applied Science (AS) degree from Kennesaw State University. In addition, they have obtained several certifications including Building Customer Loyalty, Customer Service: Problem Solving and Troubleshooting, Customer Success Management Fundamentals, Leading a Customer-Centric Culture, Learning SQL Programming, Marketing Tools: Digital Marketing (2019), Inbound Certification, Certified Credit Union Executive (CCUE), and Fico score certified, certified credit expert, credit consultant association certified & credit repair compliance certified from various institutions such as LinkedIn and HubSpot.