ÂÜÀòÂÒÂ×

Florence Doit is a seasoned professional with extensive experience in quality assurance and customer service. Currently serving as Head of QA at Invoice Simple since January 2017, Florence previously held the role of Senior Agent at the same company. Additionally, Florence has worked as an Independent Contractor on Upwork since June 2012, providing HR, administration, technical support, and customer service. Previous roles include a Freelance Virtual TSR/CSR at Optimal Hosting, where ticket escalations and chargeback cases were managed, and a Supervisor Group - Tier II at Qualfon, overseeing technical issues and conflict resolutions. Florence started at 1&1 Internet, Inc. in December 2005, progressing from Technical Support Representative to Quality Analyst - Communications Trainer, focusing on customer service quality improvement. Florence holds a Bachelor of Business Administration in Human Resources Management from the University of San Jose-Recoletos, earned from 2014 to 2017.