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Fiorella M. is a seasoned professional in the field of artificial intelligence and customer success, currently serving as a Senior AI Quality Analyst (Lead QA) at Invisible since January 2023, where responsibilities include setting quality standards and mentoring. Previous roles span positions such as Artificial Intelligence Quality Analyst and Advanced AI Data Trainer at Invisible, ensuring AI training quality and training large language models. At InEvent, from June 2021 to November 2023, Fiorella contributed as a Customer Success Knowledge Specialist focusing on customer support, technical writing, and knowledge management. Experience also includes working as a Commercial Analyst at Southern Peru Copper Corporation and as a Management and Commerce Assistant at Centro Nacional de Servicios SAC. Fiorella holds a specialization from The Wharton School and a Bachelor’s degree in Business Administration with a focus on International Business from Universidad Peruana de Ciencias Aplicadas.