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Jennifer Fouty is a seasoned professional in customer success and education with extensive experience in managing the complete customer lifecycle across various industries. Currently serving as a Strategic Customer Success Manager at Invicti Security, Jennifer excels in onboarding, training, and account management while fostering strong relationships to enhance customer satisfaction and drive revenue. Previous roles include Senior Customer Success Manager at OwnBackup and Customer Success Manager at Cisco and SANS Institute, where Jennifer demonstrated a strategic approach to customer engagement, ensuring successful adoption of services and identifying upsell opportunities. Jennifer's educational background includes a Master of Science in Education from Franciscan University of Steubenville and a Bachelor of Arts in Mass Communication/Media Studies from the University of Mount Union.