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Leslie Garcia Villarreal is an experienced professional in customer success and operations management, currently serving as Director of Customer Success at InvGate since September 2024. Prior to this role, Leslie held the position of Head of Customer Experience Americas at Factorial HR from August 2022 to September 2024 and served as Head of Customer Success at Jobandtalent from April 2016 to July 2022, where responsibilities included managing core business areas and collaborating with global teams to enhance operations and service delivery. Earlier experiences include roles such as Service Manager, Enterprise Account Executive, and positions within recruitment and operations at organizations like GRUPO ACCION PLUS S.A and Corporación Escuela Galán. Leslie's educational background includes a degree in psychology from Universidad del Norte and a specialized degree in strategic management with an emphasis in HR from Pontificia Universidad Javeriana.