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Shelby Phillipo has a diverse work experience in customer success and account management roles. They are currently the Director of Customer Success at Anteriad, a full-funnel B2B marketing solutions provider. Previously, they held various positions at SimplyDIRECT, including Director of Customer Success, Senior Manager of Customer Success, Sr. Program Manager of Customer Success, and Account Manager. Before that, Shelby worked as a Client Success Manager at Virgin Pulse, a company that promotes employee well-being. They also have experience as an Account Executive at IDG, a technology media and marketing services company, and as an Assistant Account Executive and Database Coordinator at MeritDirect, a global multi-channel marketing solutions provider.

Shelby Phillipo obtained a Bachelor of Arts (BA) degree in English Language and Literature, General from the University of Massachusetts Amherst, where they studied from 2004 to 2007. Additionally, they hold a certification in Digital Advertising Fundamentals from U of Digital and is Inbound Certified from HubSpot Academy, which they obtained in July 2018.