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Jim Kerns is a seasoned IT professional with extensive experience in operations and management across multiple organizations. Currently serving as Senior Director of IT Operations at Investors Title Company and Affiliates since May 2019, Jim oversees day-to-day operations and strategic planning for IT, supporting over 350 corporate employees and 30 agencies in North and South Carolina and Texas. Previous roles include Senior Manager of IT Operations at Worldwide Clinical Trials, where Jim managed critical operational programs, and Deputy Manager of Service Desk Operations for Deutsche Bank, managing a large service desk team. Additional experience encompasses leadership positions in IT operations, support, and governance across various companies, including Credit Suisse, The Pantry, and GlaxoSmithKline. Key accomplishments include developing operational processes for a global client base and overseeing significant IT teams dedicated to user support and operations.