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Kyle Shah has held various roles in the past 16 years. In 2021, they began working at InVentry as the Head of Support and Development and later as the Consultant Head of Support. Prior to this, Kyle worked at Morrisons from 2005 to 2011, holding the roles of Contact Center Operations Manager, Customer Lead, and Contact Centre Agent. From 2011 to 2021, they were the Contact Center Operations Manager at Kiddicare.com.

Kyle Shah attended Bradford College.