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Rafael Santiago has a diverse range of work experience in the IT field. Rafael began their career as a Computer Technician at Cooperativa Salicoop, where they maintained and troubleshooted computers. From there, they worked as an Information System Technician at the University of Puerto Rico, where their responsibilities included maintaining computers and printers, resetting user passwords, and replacing network switches.

Rafael then joined Global Learning & Consulting as an IT Consultant, where they implemented Office 365, migrated Windows Server 2003 Active Directory to Windows Server 2012, and implemented Exchange online. Following this, they worked at KryOnyX Corporation as an IT Specialist, providing maintenance and implementing projects for various clients, including those in the health, administration, and legal sectors. Rafael also worked as an IT Manager at KryOnyX Corporation, where they supervised a team and handled quotes and project management.

Currently, Rafael is employed at InTWO as a Professional Consultant. In this role, they execute projects related to Microsoft Cloud Platform, Cloud Productivity, and Security. Rafael also provides consultancy to clients for the implementation of new technologies and security optimizations.

Overall, Rafael Santiago has gained valuable experience across different companies and roles, demonstrating their expertise in various technologies and their ability to effectively manage projects and provide IT consultancy.

Rafael Santiago's education history is as follows:

- From 2017 to 2020, they attended the Inter American University of Puerto Rico-Aguadilla and obtained an Associate's degree in Information Technology.

- In 2013, they took courses at Microsoft Latam in System Center Service Manager and System Center Orchestrator.

- From 2012 to 2013, they studied at Global Learning and Consulting and earned a Network Expert IT Professional degree in Security.

- Between 2007 and 2013, they attended the University of Puerto Rico-Ponce, where they obtained a Bachelor of Science degree in Computer Science.

- From 2004 to 2007, they completed their high school education at Stella Marquez High School.

- In the future, Rafael plans to pursue a Bachelor of Business Administration degree in Security Management at the Inter American University of PR, Ponce Campus starting in 2022.

In addition to their formal education, Rafael has obtained various certifications, including MCSA: Office 365, Windows Server 2012 R2 (MCSA), Server Virtualization with Windows Server Hyper-V and System Center Specialist (MCPS), Enterprise Desktop Support Technician on Windows 7 (MCITP), Windows 7 (MCSA), Windows 7, Configuration (MCTS), Microsoft Certified Professional (MCP), Windows Server Administration Fundamentals (MTA), CompTIA A+, Microsoft Certified: Azure Solutions Architect Expert, Microsoft 365 Certified: Security Administrator Associate, Microsoft Certified Trainer (MCT), Microsoft Certified: Azure Security Engineer Associate, Microsoft Certified: Cybersecurity Architect Expert, Microsoft 365 Certified: Enterprise Administrator Expert, Microsoft Certified: Windows Server Hybrid Administrator Associate, Microsoft Certified: Security Operations Analyst Associate, Microsoft Certified: Azure Virtual Desktop Specialty, Microsoft Certified: Identity and Access Administrator Associate, and Microsoft Certified: Azure Administrator Associate.