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Russell Watsky is an experienced professional in instructional design and customer experience transformation, currently serving as a CX Transformation Manager at Intradiem since August 2018. In this role, Russell works cross-functionally to identify and address gaps impacting customer experience through the development and implementation of tools and training programs. Prior to this, Russell held senior instructional design positions in various organizations, including a startup focused on mortgage loan origination, Mitsubishi Electric Cooling & Heating, and UPS, contributing significantly to curriculum design and training strategies. Earlier career experience includes roles at DTC Outsourcing, Comcast, where Russell managed quality and performance initiatives, and developed comprehensive training programs. Russell holds a degree from Louisiana State University, where education was completed between 1981 and 1985.