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Alan Bowman is an experienced Lead Technical Writer at Intradiem, overseeing the information development workflow for enterprise B2B SaaS solutions since July 2017. Previously, Alan worked as a Contract Technical Writer at Reliam, Inc., where responsibilities included creating documentation for the AWS Partner Network audit. Earlier career roles included Technical Writer, Software Tester/QA, and Customer Advocate at eApps, and Hardware and Operating Systems Technical Support at Carestream Dental. Alan holds a Master of Science in Technical Communication Management from Mercer University, a Certificate in Foundations of UX Writing from UW Professional & Continuing Education, a Bachelor of Science in Integrative Studies with a focus on Project Supervision from Clayton State University, a Certificate in Technical Writing from Kennesaw State University, and an Associate of Occupational Studies in Culinary Arts from Johnson & Wales University.