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Julien Zhivago possesses extensive experience in systems analysis and technical support, currently serving as a Senior Systems Analyst and Technical Support Manager at InTouchPOS since September 2008. Responsibilities include troubleshooting, defect reporting, and enhancement documentation, along with customer liaison. Prior experience includes a role as a QA Engineer at Funmobility Inc. from 2006 to September 2008, focusing on mobile application testing and SQL scripting for BREW carriers. Additionally, Julien worked as a Systems Support Engineer at InTouchPOS from November 2003 to November 2006, managing operating system deployments and leading the migration of UNIX POS systems to Windows Server. Academic credentials include a Bachelor of Science in Computer Information Systems from Coleman College, earned between 2000 and 2003.