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Michaela Linhartova is an experienced Service Desk Engineer at Interoute, specializing in customer support with proficiency in French. Since July 2016, Michaela has focused on first-line technical support for video conferencing systems, troubleshooting Cisco and Juniper devices, and coordinating team-building activities. Prior to this role, Michaela was a Payroll Specialist at ADP, managing payroll records for Microsoft France and ensuring compliance with service level agreements. Michaela's career began at BlueLink International CZ, where responsibilities included mentoring and training customer care advisors while ensuring quality service standards. Michaela holds a Bachelor's degree in French Language and Literature from Masaryk University Brno and a Licence in English Language and Literature from Université Paris-Est Créteil.