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Robert Norton has over 13 years of work experience in the Information Technology field. In 2019, they began working as an Information Technology Specialist at Internetwork Engineering, where they took end user support calls and worked to resolve issues, monitored customer environments, and made recommendations to improve operations. From 2017 to 2019, they worked as a Service Desk Analyst I at C.H. Robinson, where they troubleshot and documented incident details in an advanced Service Management ticketing tool. From 2016 to 2017, they worked as a Help Desk Specialist at TEKsystems, where they provided initial support contact for problems or other reported issues regarding computers and related technologies. From 2006 to 2016, they worked at Charter Communications, first as a SAR and then as a CSR. In these roles, they were responsible for the service validation and activation of all co-ax customers, order validation, billing system access and entry, customer scheduling, up selling product set, order monitoring/escalation, order corrections, and revenue assurance activities associated with the post- sales process.

Robert Norton attended the Minnesota School of Business from 2013 to 2017, where they earned a Bachelor of Science in Information Technology.