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Sean Cheng is a seasoned professional in product support and technical roles with over 15 years of experience in the finance and technology sectors. Currently serving as a Product Support Manager at the International Tennis Federation since September 2022, Sean has previously held positions such as Senior Product Specialist at Intercontinental Exchange and Support Analyst at Intelliflo Ltd. Sean's extensive background includes providing technical and functional support to users across various platforms, ensuring system availability, and on-boarding new clients, demonstrating a strong focus on customer support and system functionalities. Notable earlier roles include positions at Thomson Reuters, Trading Technologies, and Patsystems, where Sean maintained and supported critical trading systems for investment banks and trading houses.