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João Victor Siqueira Roat currently serves as Gerente de Eficiência e Qualidade and has held various roles at International School Education since June 2017, including Gerente de relacionamento com o cliente and Customer Solutions Supervisor. Responsibilities include conducting Voice of Client meetings, analyzing CRM data to identify customer needs, and leading a team to enhance service level agreements. Prior experience includes Quality Assurance Engineering at Suzano Papel e Celulose, focusing on process and quality engineering, and a Sales Internship at Evoke Eyewear, where an interest in data insights emerged. João holds a Bachelor's Degree in Chemical Engineering from Escola Politécnica da USP, an MBA in Business Management from Fundação Getulio Vargas, and a certification in Exponential Business Administration from Nova School of Business and Economics.