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Shanna Adams has a diverse work experience spanning across several companies and roles. Shanna began their career as a Customer Support Specialist at Lifecast.com in 2000. Shanna then worked as an Account Support at VarTec Telecom from 1999 to 2001. Following that, they joined Allegiance Telecom as a Local Provisioning Specialist II from 2001 to 2003. Shanna then moved to Excel Telecommunications in 2003, where they served as a Local Provisioning Specialist II until 2007. Since then, Shanna has been with International Risk Management Institute, Inc. (IRMI), where they have held various positions such as Customer Support Specialist from 2007 to 2015, Technical Project Lead from 2015 to 2017, Manager - Customer Success & Engagement from 2017 to 2023, and currently serving as the Director - CS & Engagement since 2023.

Shanna Adams attended Cedar Hill High School from 1986 to 1990. Shanna did not obtain a degree or specialize in any field of study during this time. Additionally, Shanna has obtained certifications in various areas, including Engagement Preparation Best Practices for Customer Success Management and Sales: Customer Success from LinkedIn in 2021, and Confronting Bias: Thriving Across Our Differences from LinkedIn in 2020. Shanna also obtained a Smartsheet Product Certified User certification from Smartsheet in October 2019.