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Lucy Firth is an experienced professional in the insurance and client services sector, currently serving as a Credit Controller and previously as a Client Services Administrator at International Medical Group (IMG) since February 2017. Prior to IMG, Lucy contributed to ALC Health in various client services roles from February 2017 to April 2022, and served as an Account Manager at SJA International from May 2008 to January 2017, gaining extensive experience in private medical insurance, dental plans, and other related services. Key responsibilities included training and managing staff, ensuring office operations ran smoothly, liaising with clients and insurance companies, and handling financial documentation and renewals. Lucy's educational background includes attendance at Hazlehead Academy from 1985 to 1989.