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Carlos Hernandez currently serves as an Operations and Network Consultant at IMG after a tenure as Operations Manager. At tifgroup, responsibilities include creating processes to enhance customer experience and ensuring FCA compliance through training material development. Previous experience as Operations Manager at Tangiers International involved leading the operations department, managing client and vendor relationships, and ensuring compliance with service level agreements. Carlos has also held roles in emergency medical assistance, exports management, and health service operations, with a focus on problem-solving and continuous improvement. Carlos holds a Bachelor of Science in Chemistry from The Open University.