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Susan Shamali has a diverse work experience, starting in 1987 with the International Association of Administrative Professionals (IAAP) where they became a member and later served as the Past International President from 2009-2010. Susan also held the role of IAAP International President during an unspecified time. In 1997, they joined PricewaterhouseCoopers as an Office Services Coordinator and worked there until 2012. In addition to their professional roles, they are also the owner of Mo's Seasoning since 2012.

Susan Shamali, CAP-OM holds a Bachelor of Applied Science (BAS) degree in Business Management from Davenport University. The specific start and end years of their education are not provided.