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Leonie Willems has a diverse work experience in the customer care and sales field. Leonie started their career in 1999 as an all-round call center employee at France Individuelle en Lac de Veronne, where they handled telephone sales, maintained contacts with French suppliers and partners, and handled invoicing and ticketing. In 2001, they joined Husk Studentenreizen where they initially worked as an all-round call center employee before moving on to become an assistant product manager. In this role, they maintained contacts with foreign suppliers and partners, translated foreign contracts into the reservation system, and provided support to the product manager in various tasks. Later, they became the manager of customer care at Husk Studentenreizen and was responsible for overseeing customer relations from 2002 to 2004.

In 2004, Leonie joined Interhome as the manager of customer care, where they handled complaints, managed rebookings, and represented disputes at the Travel Disputes Committee. Leonie also worked as an assistant in the marketing and sales department, supporting the marketing manager by visiting retail outlets, giving presentations about Interhome products, and discussing operational tasks between travel agencies and Interhome. Additionally, they worked as an assistant buyer, and later as a call center supervisor, where they handled daily operational tasks, managed staff schedules, and provided sales and insurance training.

Overall, Leonie Willems has gained extensive experience in customer care, sales, marketing, and operational management throughout their career.

Leonie Willems attended Cals College Nieuwegein from 1993 to 1997, where they received their HAVO diploma. Following this, they went on to ROC Utrecht, where they studied MTRO from 1997 to 2000. The degree name and field of study for the latter education are not specified.