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Laurent Pelletier is an accomplished professional in customer care and service management with extensive experience in leadership roles. Currently serving as Head of Group Customer Care at Interflora France since February 2020, Laurent has previously held significant positions at Nestlé Nespresso SA and HomeServe France, focusing on optimizing operational management, enhancing customer relations, and driving financial performance. Noteworthy achievements include leading teams of managers and collaborators, managing substantial budgets, and implementing efficient strategies that resulted in increased customer satisfaction and operational efficiency. Laurent's career is marked by multiple awards, including Great Place To Work in 2019 and Elu Service Client de l'Année from 2017 to 2019. Academic credentials include a Master’s degree from Esdes Business School, specializing in Entrepreneurship and Business Management.