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Laëtitia Girardin is a seasoned professional with extensive experience in project management and customer experience. Currently serving as a Senior Project Manager and Product Owner at Interflora France since April 2022, Laëtitia specializes in e-commerce payment solutions and backend site management. Prior experience includes a role at HomeServe France focused on transforming customer relations and developing a voice bot product through agile methodologies. At BANDAI NAMCO Entertainment Europe S.A.S., Laëtitia managed customer loyalty projects and developed comprehensive contact databases. Laëtitia also led customer experience initiatives at APRIL, emphasizing personalized customer journeys, and gained foundational skills in sales and HR during a brief position at Silvya Terrade. Educational credentials include multiple degrees from iaelyon School of Management, culminating in a Master 2 in Strategic and Operational Marketing.