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Valeria Zambrano currently serves as the Assistant Director of Front Office at InterContinental Miami Hotel, where experience includes roles as Guest Relations Manager and Front Desk Supervisor, beginning in March 2021. Previously, Valeria worked within the InterContinental Hotels Group (IHG®) from May 2015 to May 2024, holding positions such as Receptionist, Front Desk Representative, and Housekeeping Coordinator. Additionally, Valeria gained experience as an Instant Service Agent at Intercontinental Downtown Miami from April 2018 to March 2019. Valeria holds a degree from Universidad Metropolitana, attended from 2016 to 2020.