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Kent Bigham has a diverse work experience spanning various roles and industries. Kent most recently worked at Intercom from 2023 as a Senior Salesforce CPQ Administrator. Prior to this, they were a Salesforce CPQ Administrator at Podium from 2021 to 2023. From 2019 to 2021, they served as a Salesforce Administrator at Harmar. Before transitioning into the tech industry, Kent worked in the delivery and sales operations field at PepsiCo from 2015 to 2019. Kent also gained experience in logistics and operations at Werner Enterprises in 2014. Kent has a background in law enforcement, having worked as a Supervisor (Sergeant) at the State of Florida Department of Juvenile Justice from 2012 to 2014. Kent started their career in the technology sector as a Lead Technician at Intervention, inc. from 2007 to 2012.

Kent Bigham has a diverse educational background. Kent began their education at Minnesota State University, Mankato, where they pursued Public Policy Analysis from 2004 to 2006. Following this, they attended Metropolitan State University of Denver from 2006 to 2007, earning an Associate of Science degree in Criminal Justice. In 2010, Kent enrolled in Walden University and completed their Bachelor of Science degree in Criminal Justice and Public Policy and Administration in 2013.

In 2017, Kent pursued further education in Salesforce Administration through Salesforce Military. Currently, their education in this field is ongoing, with no specified end year.

In addition to their formal education, Kent has obtained several certifications. Kent became a Salesforce Certified Administrator (SCA) in September 2019 through Salesforce. Kent was also formerly CCNA certified through Cisco, although the exact details regarding the accomplishment are unknown. Lastly, Kent has obtained a SFDC Trailhead certification through Trailhead by Salesforce, although the timeframe is unspecified.