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Matthew Dolan is an experienced professional with a diverse background in customer service and team management across various sectors. Currently serving as the CS Team Manager at Interactive Investor since March 2021, Matthew oversees a high-performance Contact Centre team comprising UK Traders, International Traders, and Complex Account Specialists. Prior roles include Customer Service Improvement Manager at Irwell Valley Homes, Team Leader for the British Heart Foundation's Heart Helpline, and National Customer Services Manager at The Prince's Trust. Matthew has a proven track record of enhancing customer service delivery, managing teams effectively, and supporting community initiatives, with additional experience in eCommerce operations and contact centre management.