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Stephanie Jackson has a diverse background in IT support and consulting, currently serving as an IT Support and Consulting professional at Greencastle Consulting since March 2022 and as a Professional Services Engineer at ICS - Contact Center Heroes since July 2020. With extensive experience across various roles, including Independent Contractor for PECO Energy, IT Site Administrator at Kimberly-Clark, and System Administrator at Schultz Technology Solutions, Stephanie has developed a robust skill set in troubleshooting, network management, customer service, and hardware/software deployment. Prior positions include Team Lead - IT Support at Urban Outfitters, Technical Support Engineer at IBM, and Support Technician at BioClinica. Stephanie holds an Associate in Specialized Technology Degree in Information Technology-Computer Networking from ITT Technical Institute.