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Derek Smith is a seasoned professional with extensive experience in workforce management and business development. Currently serving as a Senior Workforce Management Analyst at Interactions LLC since December 2017, Derek specializes in monitoring real-time staffing levels and adjusting staffing requirements based on production data. Previously, Derek worked as a Workforce Management Analyst at Interactions LLC, where similar responsibilities were held. Before this, Derek contributed to Angie's List in a Business Development role, engaging service providers to discuss advertising opportunities. Derek's career began at Sprint as a Retail Sales representative, focusing on client needs in mobile services. Derek holds a Bachelor of Arts degree in Psychology from Indiana University Bloomington, earned between 2009 and 2014.