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Sophie Dorrell is an experienced Business Change Manager who has initiated and overseen the administration of an internal employee marketplace at Interact Contact Centres. Sophie has also led digital transformation projects, managed end-to-end project management for contact center operations, and introduced various initiatives such as an ecommerce site and contactless payment methods during the Covid-19 pandemic. Sophie has a background in history and has held roles such as Account Manager at PeopleCheck Limited and Archivist at Astonbrook Care.