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Vanessa Rocha has a diverse work experience history. Vanessa currently works as a Strategic Operations Lead at Inter-Con Security Systems, Inc. since November 2020. Prior to this, they held the position of Customer Success Manager at PatientPop Inc. starting from January 2020. Vanessa has also worked at Uber as an Account Specialist III - Team Lead, where they launched and expanded the Uber Eats Activations team, successfully recovering $4.5 million during the 6-month pilot. Before joining Uber, they served as an Event/Social Media Coordinator at California State University-Los Angeles, where they planned and coordinated a 3-day event, managed social media accounts, and incorporated new platforms. Vanessa's earliest work experience was as a Credit Analyst at Deardens Furniture, where they delivered customer service, verified credit applications, and helped bring in 2,300 new customers in 2015.

Vanessa Rocha earned a Bachelor of Arts (B.A.) degree in Communication from California State University, Los Angeles in 2016. In 2019, they obtained additional certifications in "Building Your Team" and "Sales: Customer Success" from LinkedIn.