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Ivonne Ortiz serves as the Quality Assurance and Training Manager at InteLogix since February 2023, bringing a wealth of experience from a decade-long role as Quality Assurance Manager and NPS Expert at Atento. Throughout this tenure, Ivonne Ortiz demonstrated expertise in analyzing customer feedback through relationship and transactional surveys to derive insights on customer experience. Responsibilities included preparing reports for management, enforcing customer service standards, and coordinating cross-team initiatives. Ivonne Ortiz also played a key role in long-term planning, budgeting to reduce expenses, and enhancing operational efficiency. Educational credentials include a Bachelor of Education (BEd) from The University of Texas at El Paso.