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Harold McDermott is an experienced IT professional with a diverse background in technical support and network administration. Currently serving as a Technical Support Analyst at Intellispring Technologies Inc. since September 2016, Harold has worked on upgrading Access Points for Hewlett Packard campuses across various countries and provided Level 2 support to HP employees. Previous roles include Helpdesk Desktop Support Level 2 at Habif Arogeti & Wynne LLP, where responsibilities included direct support for 650 end users, and Desktop/Remote Technician for Catholic Health Initiatives, supporting a 1000 desktop rollout. Harold’s extensive experience spans companies like Dell, DeKalb Medical, and EMC Corporation, focusing on client support, desktop management, and network services. Educational achievements include degrees from Morehouse College, DeVry Institute of Technology, and the University of Arkansas at Little Rock, along with certifications such as MCSE and MCP+Internet in Computer and Information Sciences.