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Zodidi Mdaka is a Quality Assurance Analyst currently employed at Intelling Ltd since August 2023, specializing in customer service and inbound operations. Zodidi possesses extensive experience in customer service and administration, having also served as a Customer Service Representative and Office Administrator at Sizwe Funeral Services PTY LTD since January 2021. Prior experience includes a role as a Performance Officer in Monitoring and Evaluation at OR Tambo District Municipality and Quality Assurance at Italk Financial Services. Zodidi began a career in consulting with Faith Broadcasting Network in 2016, focusing on inbound calls for prayer and fundraising. Zodidi holds a degree in Public Management, Business Administration, and Management from Buffalo City FET College, complemented by a qualification from TEFL Professional Institute.